By providing health and wellbeing advice from day one, we help speed up recovery and return to work. Our service brings together three elements that are key to improving productivity through reduced absence: nurse-led wellbeing care, simple admin for everyone in your organisation and real-time data and reporting.
Your FirstCare service will be tailored to your organisation, so you can address your specific absence challenges in the most cost-effective way. We manage every aspect of our service – from nurses to call handlers to software developers – in house. You get a better result and a faster return on investment because we can easily adapt to your requirements, now and as they change.
One of the most common challenges our clients face is the inability to get accurate HR information for the entire organisation. With FirstCare you’ll be more efficient and be able to plan more effectively because we give you accurate, up-to-date information on how absence is affecting your organisation.
Manage and reduce absence successfully with Essential Support. Employees ring our 24/7 call centre staffed by specialist Absence Advisers who record the details of every absence while reminding employees of key policies.
Automatic notifications are then sent to line managers, informing them of the key absence details and the best next steps to take. Administrative tasks and processes are seamless thanks to policy alerts and Return to Work Interview monitoring.
Reporting is simple with myFirstCare, our secure online absence management portal, which provides access to real-time dashboards, trends and task trackers.
Speed up return-to-work timescales and get more value from your wellbeing provision with Complete Support. Along with all the features of Essential Support, you get key additional benefits for employees, managers and HR.
Your employees receive 24/7 medical advice from Registered General Nurses, while line managers benefit from new tools that enable them to record all of their actions in compliance with relevant policies.
Not only will HR have more absence monitoring tools but our FirstTrack system integrates with your existing health and wellbeing provider to speed up referrals and facilitate earlier intervention.
At FirstCare, we know that there is no such thing as a one-size-fits-all approach to absence. For this reason we aim to be as flexible as possible in our approach to helping organisations manage and reduce absence.
If the Essentials or the Complete Support solutions don’t sound quite right for you, let us know and we’ll help you create a tailored absence management approach based on your specific challenges and budget.
We will then work with you to develop that solution and put in place a robust absence management framework that will help to reduce absence, increase productivity and support employee wellbeing.
Today's absence by key sectors
|National Health Service||4.34%|
|Food and Beverage Production||4.28%|
|Construction and Engineering||4.21%|
|Utilities and Services||2.26%|
Today's absence rates
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Our seminars are designed for Operational and HR leaders to give an overview of best practices in absence management and the importance of data to improve attendance. With HR information becoming more complex as processes move on-line, our aim is to show attendees how an accurate data management solution and consistent processes can give HR, line managers and senior management instant access to data which is essential for managing and reducing absence.