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Learn how our absence management solutions can help

We offer three absence management packages so you can address your specific absence challenges in the most cost-effective way. Every aspect of our service is designed to be easy and functional, so you get the greatest return on your investment.
We’re the only absence management partner that combines a nurse-led, 24/7 call centre with a secure software platform, real-time data and trend analysis reporting.
We manage every aspect of our service – from nurses to call handlers to software developers – in house. You get a better outcome (our clients see an average 21.2% reduction in absence) because we can easily adapt to your requirements, now and as they change.
As a result, you see positive, sustainable change in productivity and engagement within your organisation.



Manage and reduce absence successfully with Essential Support.
Employees ring our 24/7 call centre staffed by specialist FirstCare absence advisers, who record the details of every absence. Automatic notifications are then sent to line managers via email, SMS and pager, informing them of the key absence details and the best next steps to take.
Administrative tasks and processes are seamless, thanks to absence policy and wellbeing referral alerts. You also get monitoring of and reporting on manager compliance with the Return-To-Work (RTW) interview process, so it’s easy to help employees with the transition back to work.
Management and reporting is simple with myFirstCare, our secure online absence management portal, which provides access to real-time dashboards, trends and task trackers. Importantly, you’ll have the support of our experienced account management team, who provide guidance and advice on strategies to tackle and reduce absence.

Key Features

  • 24/7 absence recording
  • 24/7 Notifications by email, SMS and pager
  • 24/7 access to online management information
  • Absence policy alerts and referral triggers to support your existing policies and streamline admin
  • 24/7 access to online management information
  • Return to work interview compliance monitoring 
  • Account management team, providing constant guidance and support
  • Dynamic RTW forms to make it easy for managers to conduct effective interviews
  • Push reporting suite
  • Integration with existing well being services through our first track system
  • Payroll integration to improve the accuracy of sick pay

Absence Recording & Notifications

Policy alerts and referrals triggers

RTW Interview monitoring

Online Management Information

Enhanced Account Management



Speed up return-to-work timescales and get more value from your wellbeing provision with Complete Support. Along with all the features of Essential Support, you get key additional benefits for employees, managers, HR, accounts and wellbeing.
Your employees get 24/7 medical advice from Registered General Nurses, who will speed up diagnoses and referrals. Line managers will benefit from new tools that enable them to record all of their actions in compliance with relevant policies.
HR will have more in-depth absence monitoring tools, so you can track compliance with absence policy and monitor line manager RTW progress. As a result, it’s easier for HR to support all stakeholders.
Accounts benefit from absence reporting integrated with payroll system to streamline sick pay. Our FirstTrack system integrates with your existing health and wellbeing provider to speed up referrals and monitor the impact of treatment pathways on employees returning to health, and to work.

Key Features



If you don’t see the exact combination of services you need, we’ll help you create a tailored absence management approach based on your specific challenges and budget.
Our 10 years of experience has shown FirstCare Essential Support to be the foundation you need for absence management to work effectively and deliver a return on investment. So use that as a starting point, and then we’ll work with you create a bespoke package that delivers the best outcome for all stakeholders.
Use the form below to send us your initial thoughts on the services you need. We’ll then get in touch to determine the package that will achieve your goals.

Do you want to improve productivity, streamline admin and motivate support employees?

FirstCare delivers all three. Let’s discuss your specific challenges and how the right absence management solution will help you overcome them.

Get in touch by phone or email for a free consultation. Or you can request a call back using the form below.