Manage and reduce absence successfully with Essential Support.
Employees ring our 24/7 call centre staffed by specialist FirstCare absence advisers, who record the details of every absence. Automatic notifications are then sent to line managers via email, SMS and pager, informing them of the key absence details and the best next steps to take.
Administrative tasks and processes are seamless, thanks to absence policy and wellbeing referral alerts. You also get monitoring of and reporting on manager compliance with the Return-To-Work (RTW) interview process, so it’s easy to help employees with the transition back to work.
Management and reporting is simple with myFirstCare, our secure online absence management portal, which provides access to real-time dashboards, trends and task trackers. Importantly, you’ll have the support of our experienced account management team, who provide guidance and advice on strategies to tackle and reduce absence.