Absence Management Platform
Our platform provides a flexible, transparent way to achieve greater productivity
All of our processes are aimed at delivering a robust, secure and reliable service. To achieve this, we operate out of two UK sites, including a Tier 3 data centre, and own 100% of the critical assets used to deliver our services.
Data integrity that enables effective decision making and planning
Data integrity is essential to absence management because it empowers you to make informed decisions. FirstCare absence management platform provides data at all levels, ranging from detailed breakdowns of individual absences to aggregated reports highlighting and benchmarking trends.
System architecture with security at its core
Information security is paramount at FirstCare. Access and security controls are built into all critical system functions. Regular audits, penetration tests, perimeter scans and source code verification tests ensure that we maintain the highest standards.
Diligent, prompt service that guarantees efficiency
To achieve consistently prompt call answering, we operate with a dual-site, Avaya telephone system. As a result, we monitor call volumes in real-time, analyse and forecast staffing requirements and correctly route calls to the appropriate personnel.