FAQ’s

Why is absence management important?

Research has shown that organisations with a robust, efficient absence management policy see a decrease in staff absenteeism coupled with, an increase in employee wellbeing and productivity.

Why have I not heard more about absence management and its benefits?

Outsourced absence management is a rather new innovation.  Advances in technology and IT systems have allowed companies, such as FirstCare provide a tailored, minute by minute response system.

I have an effective health and wellbeing policy, the problem is implementing it. How will FirstDay address this issue?

The FirstDay service is tailor-made to the organisation’s existing procedures.  The system prompts managers at each and every step to manage staff absence inline with the company’s existing policy.

What sort of return can I expect to see from FirstDay?

The FirstDay service guarantees to reduce absence by at least 10% in the first year. However, most clients see a typical 40% reduction in year one of using the service.  There are also many indirect benefits to using an absence management service.  Managing absence effectively is proven to increase productivity and motivation throughout an organisation as a whole.

Why should I use FirstDay for my absence management?

FirstDay have an excellent track record of reducing absence for both public and private sector businesses, ranging from blue-chip organisations to local authorities. All have seen a year-on-year absence reduction whilst using the service.

Does FirstDay provide real, medical assistance to my staff?

Our 24/7 call centre is staffed by registered general nurses whose sole focus is to bring the employee back to health, not dissimilar to the service you would receive with NHS Direct.

Is the service confidential?

The FirstDay professional and discreet service offers absolute confidentiality. Upon calling the centre, employees receive private medical advice from one of our qualified general nurses.

My employees report absence in line with my current policy, does it really make a difference if they can report their absence on a 24/7 basis?

FirstDay acts from minute one of an absence, until the employee returns to work. This not only gives the employee immediate support, but relieves administration within the organisation enabling managers to react promptly to the absence.

Why is FirstDay the most successful provider of absence management in the UK?

With a demonstrable track record, FirstCare are the UK’s largest absence management company, delivering its services to over 120,000 employees, across 70 private and public sector organisations nationwide. FirstDay compares each absence against the other 120,000 held on our system, allowing us to analyse data and predict absence trends.

Does FirstDay work for split-site companies?

Our customised approach makes implementation and management across split sites effortless. Absence is reported centrally at FirstCare and reported accordingly, prompting the necessary steps for your manager to action.

Which sectors, and what size of company, can benefit from absence management?

FirstDay provides its services to both public and private sector companies, focusing on organisations of more than 1,000 employees.

Do I have to use FirstHealth as my occupational health provider if I use FirstDay absence management?

FirstDay and FirstHeath are separate services that work well hand-in-hand, however when necessary FirstDay can report to in-house human resources or occupational health.

Top of Page